Ronald McDonald House

Education & Non-profit

Ronald McDonald House Charities of Eastern Iowa and Western Illinois, one of our longstanding client partners, tasked de Novo with improving a clunky volunteer sign-up process. After scouring other charity chapters for ideas and best practices, we realized that very few chapters have an online sign up option, and none as robust as what we needed. de Novo started by mapping out the many volunteer options at the three chapter locations, identifying possible paths and decision points. Then, we developed a custom sign up tool and accompanying calendar that are housed on their website. This process makes it easy for volunteers to sign up for shifts at their convenience and dramatically reduces the staff hours needed for volunteer management. As an added bonus, the new tool also sends confirmations and reminders that help volunteers keep track of their commitments.